Public Authorities

City Service Type of Issue – Service Level Agreement – Turn Around Time 1st Option – to have issue logged 2nd Option – to have issue logged
Joburg Water Water Burst – 48 hours
No Water – 1 day
Sewer Leak / Blockage – 24 hours
Meter Leak – 7 working days
Fire Hydrant Leak – 2 days
Bees in meter box -3 days
During Office hours & Weekends
8am to 4pm:
Email: customerservice@jwater.co.za
or
SMS 0826532143
or
Telephone 0860JOBURG.If your email is sent after hours it will be logged the next business morning.
Call 0860JOBURG – Option 3
City Power No Power to area/property – 4 hours
Illegal Connection – 24 hours
Dangerous Situation – Immediate
Street Light not working – 2 working days
Meter Conversions – 5 working days
Faulty Meter – 7 working days
Log using your mobile device:
http://citypower.mobi
Call 0860JOBURG – Option 2
Joburg Roads Agency Potholes – 3 working days
Manhole Cover missing – 3 days
Blocked kerb inlet – 3 days
Road trenches – 3 days
Road Collapse / Immediate to make road safe
Stop / traffic signs damaged / missing – 7 days
Traffic Signals All Out
24 hours
Traffic Signal Flashing
24 hours
Send an email to – hotline@jra.org.za or if urgent Call 0860JOBURG – Option 5 Call 0860JOBURG – Option 5
City Parks Grass cutting in open spaces – Up to 30 days
Grass cutting of parks – Dependent on status of park
Grass cutting in cemeteries – 7 days
Fallen Tree / branches – 24 hours
Pruning of Tree – 30 days
Call 0860JOBURG– Option 0 and then if possible send email to jcp@jhbcityparks.com with details of request Call 0860JOBURG – Option 0
JMPD Traffic Violations – Dependent on incident and resources available
Noise – Dependent on incident and resources available
Dumping – Dependent on incident and resources available
Motor Vehicle Accident – Dependent on incident and resources available
Vagrants – Dependent on incident and resources available
Call EMS/JMPD call centre on 011 375 5918 / 5911
Piki-Tup New/additional bin request – 7 days
Animal Carcass removal – 24 hours
Cleaning of an Illegal Dumping site – 7 days
Call 0860 JOBURG – Option 4
Revenue Change of Ownership – Up to 6 Weeks
Finalization of Rates – Within 5 Working Days
New meter installation for water/electricity – Installed within 25 working days after payment
Final readings on move out – Owner to provide City with – 7 working days notice
Closing of account – Owner to visit walk in centre. Account adjustment and finalization will take no longer than 30 days. New owner to pay deposit for services
Issuing clearance certificate – Within 3 working days of application
Refund – Within 30 days provided service ticket is compliant and services finalized by back office
Opening New account – 1 Day
All other Revenue related queries
Visit nearest Walk in Centre
Metro Bus Timetables, complaints Call 0860JOBURG- Option 6
All other City of Joburg queries Call 0860JOBURG or visit www.joburg.org.za
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